Holiday service changes for City services and facilities

December 16, 2024

The following areas will experience changes to operating hours and service levels over the holiday season:

Edmonton Transit Service (ETS)

Each year, ETS adjusts service levels for the statutory holidays and the days around Christmas to reflect the lower level of ridership.

Key dates or periods over the holidays that will have specific service reductions or additions include:

• December 23, 24:All buses will run on reduced weekday service.
• December 25:Buses and LRT will operate using reduced Sunday schedules.
• December 26:Buses and LRT will operate using Saturday schedules. There will also be additional service on Route 4.
• December 27, 30:All buses will run on reduced weekday service.
• December 31: From the start of service to 6 p.m., all buses will run on reduced weekday service. From 6 p.m. until the end of service, all transit riders can board buses, LRT and DATS for free. Some routes will extend service until 3 a.m. Valley Line Southeast service will be extended to end at 3 a.m. and will increase service capacity to accommodate more riders.
• January 1:Buses and LRT will operate using Sunday schedules.
• January 2, 3:All buses will run on reduced weekday service.
• January 6: Regular weekday service resumes on buses.

Riders are encouraged to double-check schedules using the trip planner on edmonton.ca/transit or Google Maps.

On Demand Transit

On Demand Transit will be available on Christmas Day, Boxing Day, New Year's Eve and New Year's Day. Neighbourhood service is from 10 a.m. - 6 p.m. and service for seniors residences is from 9 a.m. - 4 p.m. More information on On Demand Transit can be found at edmonton.ca/OnDemandTransit.

Waste Collection

There is no waste collection on December 25 and January 1. If your waste collection regularly falls on a Wednesday, your waste will be collected on Monday, December 23 and Monday, December 30. The Eco Stations, the Edmonton Waste Management Centre and the Reuse Centre are closed on December 25 and 26, as well as January 1. Regular business hours will otherwise be in effect for these facilities. Use the WasteWise app to get information on your collection days and to find out what goes where. Find the app on edmonton.ca/WasteWise or download it for free from Google Play or the Apple App Store.

Christmas tree disposal

Curbside collection of natural Christmas trees runs from January 20 - February 3. Collection will not necessarily occur on regular collection days, and each neighbourhood will only receive one visit. To help ensure a tree is collected, please make sure it is set out by 7 a.m. on January 20, and it will be collected by February 3. For full instructions on how to prepare and set out trees, as well as information about disposing of artificial trees, visit edmonton.ca/WastelessHolidays.

Edmonton Valley Zoo

Until January 1, the Edmonton Valley Zoo will be open daily for Zoominescence from 4:30 - 10 p.m., with the exception of December 24 and 25. Admissions are accepted until 9 p.m.

Visit edmonton.ca/ZooEvents for more information. Tickets can be booked at MoveLearnPlay.edmonton.ca.

Please note that the Zoominescence evening hours will be the ONLY time the zoo is open during this period. As of January 2, the zoo will return to regular operational hours of 10 a.m. - 4 p.m. from Thursday - Sunday. The zoo will be closed Monday - Wednesday.

Muttart Conservatory

The Muttart Conservatory is open daily with the exception of December 25. Hours are online at edmonton.ca/Muttart. A Candy Cane Christmasin the Feature Pyramid is open until January 5.

John Janzen Nature Centre

John Janzen Nature Centre is open daily from 9 a.m. - 4 p.m., with the exception of December 25 and January 1. Visit edmonton.ca/JohnJanzen for more information. Tickets can be purchased on-site or pre-booked at MoveLearnPlay.edmonton.ca.

Recreation Centres

At City recreation centres, statutory holiday hours and some facility closures will be in effect during the holiday break. The exact hours of operation differ for each facility on December 24, 26 and January 1. For more information on changes in hours of operation visit the Facility Notifications webpage. All City recreation centres will be closed on December 25. Both Value and Benefits Plus memberships will be accepted at any facility that remains open during statutory holidays.

Registered and drop-in programs and classes will also be affected by holiday hours. There will be no instructor-led classes on December 24 or December 31. Visit MoveLearnPlay for drop-in program schedules.

311 Hours

311 will continue to operate under regular hours during the holidays from 7 a.m. - 7 p.m., seven days a week. 311 will be closed for statutory holidays on December 25, 26 and January 1. Essential public safety concerns will still be addressed during the closed statutory holidays.

Edmonton Service Centre

The Edmonton Service Centre, including ETS Lost & Found, will be closed on December 25, 26 and on January 1. Regular hours apply on other days: Monday to Friday, 8 a.m. - 4:30 p.m.

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