Best airports for technology and innovation announced by ACI World and Amadeus

Dallas Love Field Airport, Toronto Pearson International Airport, Emanuele Calà from Aeroporti di Roma, and Gerald R. Ford International Airport awarded

Rome, 28 November 2024 - Airports Council International (ACI) World and Amadeus today announce the winners of the prestigious Technology Innovation Awards, revealed during the ACI Airports Innovate event, in Rome, Italy. The Awards celebrate the outstanding airport technology initiatives and leadership that are shaping the future of air transport.

For the fourth year, ACI World and Amadeus invited airports globally to submit innovative technology projects and examples of leadership that enhance the passenger journey, drive operational efficiency, or improve processes for employees, travellers, and other stakeholders. Past winners have showcased themes such as big data, biometrics, artificial intelligence, and automation.

This year's submissions featured the largest pool of candidates yet, with airports of all sizes from around the world showcasing their innovations.

Winners of the Technology Innovation Awards 2024

• Best Innovation in Airport Passenger Related Processes: 3D LED Holographic Signage Fan Displays at Dallas Love Field Airport
• Best Innovation in Airport Operations and Installations Management: Optimizing Turnaround Operations using AI at Toronto Pearson International Airport
• Best Airport Innovation Leader (Innovation): Emanuele Calà, Senior Vice President, Transformation and Technology, Aeroporti di Roma
• NEW: Best Small and Emerging Airport Innovation: Ford Launchpad for Innovative Technologies and Entrepreneurship (FLITE) at Gerald R. Ford International Airport

ACI World Director General Justin Erbacci stated: "The groundbreaking solutions of the Technology Innovation Awards highlight the pivotal role technology plays in transforming our industry. This year's edition attracted an unprecedented number of candidates, showcasing the unwavering global commitment of airports to innovation and ACI World's relentless drive to empower it. As we embrace these advancements, technology becomes essential for boosting operational efficiency, creating seamless travel experiences and gaining a competitive edge."

Amadeus Airport and Airline Operations Executive Vice President Rudy Daniello said, "All of us at Amadeus convey our congratulations to the airports recognized in this year's Technology Innovation Awards. Our industry continues to progress towards greater traveller-centricity and major changes in underlying standards and industry technology are about to open a host of new opportunities to do even more. Departure Control Systems, which haven't fundamentally changed for decades, will evolve into Delivery Management systems. This evolution means tickets, boarding passes and even the check-in process itself may soon be retired in favor of a new, simplified, approach that can underpin a more seamless and personalized airport experience. The implications are significant, with better integration between airline and airport operations, improved disruption management, and entirely new retailing experiences."

The Airports Innovate event brings together airport leaders, technology innovators, and industry experts to explore innovations in airport operations, passenger experience, and sustainable practices.

About ACI

Airports Council International (ACI), the trade association of the world's airports, is a federated organization comprising ACI World, ACI Africa, ACI Asia-Pacific and the Middle East, ACI EUROPE, ACI Latin America and the Caribbean and ACI North America. In representing the best interests of airports during key phases of policy development, ACI makes a significant contribution toward ensuring a global air transport system that is safe, secure, efficient, and environmentally sustainable. As of May 2024, ACI serves 814 members, operating 2110 airports in 169 countries.

About Amadeus

Amadeus makes the experience of travel better for everyone, everywhere by inspiring innovation, partnerships and responsibility to people, places and planet.

Our technology powers the travel and tourism industry. Inspiring more open ways of working. More connected ways of thinking, centered around the traveler. Our open platform connects the global travel and hospitality ecosystem. From startups to big industry players and governments too. Together, redesigning the travel of tomorrow.

We are working to make travel a force for social and environmental good. A collective responsibility to protect and improve the people and places we visit, ensuring travel continues to make positive contribution to our world.

We apply innovation to meet new needs, to solve real challenges. Our truly diverse global workforce, made up of 150 nationalities, is passionate about travel and technology.

We are an IBEX 35 company, listed on the Spanish Stock Exchange under AMS.MC. We have also been recognized by the Dow Jones Sustainability Index for the last 11 years.

Amadeus. It's how travel works better.

Learn more about Amadeus at www.amadeus.com.

Editor notes

1. Learn more about the ACI World-Amadeus Technology Innovation Awards.
2. Learn more about the ACI Airports Innovate Event.

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