Designing the future of healthcare: Elevating patient and staff experience

Published in Becker's Hospital Review

In today's episode, Lukas Voss chats with Jennifer Baron, Chief Experience Officer at NRC Health, and Dr. Reg Blaber, EVP and Chief Clinical Officer at Virtua Health. They delve into the concept of "experiences by design" and its crucial role in healthcare. They discuss strategic approaches to experience management, key factors for successful implementation, and how these initiatives are poised to reshape hospitals and health systems. Tune in to learn best practices and prepare for the future of patient and staff experience.