City of Burbank Partners with Allied Universal for Homeless Outreach and Ambassador Services

Burbank, CA (October 31, 2024) - Starting November 1, 2024, the City of Burbank will partner with Allied Universal Security Services (Allied) to provide citywide homeless outreach and security ambassador services at parks and libraries. In addition to continuing citywide outreach efforts for vulnerable populations including those experiencing homelessness, this new partnership introduces collaboration with Burbank's parks and libraries for dedicated outreach and security ambassador services. This initiative ensures that the city's public spaces remain accessible, safe, and welcoming for all, while providing vital support.

Allied personnel will be present citywide offering outreach services for the homeless population and will provide unarmed security ambassador services at City parks and libraries seven days a week. Their role as ambassadors will include providing assistance to the City's unhoused population, promoting a secure environment for residents and visitors, as well as offering information and assistance when needed. To ensure that their presence is clearly recognized throughout the community, they will be easily identifiable by their black and blue polo shirts and black pants.

The City is also introducing a new dedicated Homeless Assistance Hotline, available for unhoused individuals seeking help or for community members looking to connect the homeless with assistance or report a homeless related issue. By calling (818) 238-5888, individuals can report unhoused individuals and request access to services such as housing, food, and mental health resources. Additionally, the OurBurbank 311 App provides the same access, allowing residents to report unhoused individuals in need of assistance and offering a tool for unhoused individuals to connect with support. The app is available for free on the Apple App Store or the Google Play store. A desktop version is available at www.311.burbankca.gov.

"The safety and enjoyment of our parks, libraries, and public spaces as well as access to essential resources for the unhoused is an essential part of prioritizing the quality of life here in Burbank," said Mayor Nick Schultz. "Our partnership with Allied Universal allows us to expand our homeless outreach efforts through a compassionate and holistic approach while ensuring that all of our residents feel safe and supported as they enjoy these various public facilities."

For more information about this partnership, please contact Bob Newman from the City of Burbank Community Development Department at (818) 238-5182.

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