BNSF Carload: Thanksgiving 2024 Operating Plan

TRAIN SERVICE
This year, BNSF will observe the Thanksgiving holiday on Thursday, November 28, and Friday, November 29. Train service will not be curtailed due to the holiday; however, BNSF plans to minimize the number of yard, local and road-switch assignments at terminals during the holiday consistent with customer activity and volume demand. Connecting carriers who have reduced operations for the holiday may cause delays on interline traffic.

Please refer to Demurrage Tariff 6004-C to review the free time and charges for Thanksgiving - November 28-29, 2024.

CUSTOMER SUPPORT
For interactive tracing 365 days a year, please use BNSF's Tracing web tool by logging in to the BNSF Customer Portal with your username and password and selecting the Trace tab on the Home page. If you have questions regarding a shipment(s), please utilize the Message Us feature on the BNSF Customer Portal (must be registered/logged in to access) or contact BNSF Customer Support at 1-888-428-2673.

Customer Support will maintain a limited staff on Thanksgiving Day and Friday, November 29. Normal coverage will resume on Saturday, November 30.

Your business is important to us. Thank you again for choosing BNSF Railway as your transportation provider.