Social Services To Limit Service due to Technology Replacement on Thursday September 26th from 3pm to 4:30pm

Friday, September 20, 2024

The Tompkins County Department of Social Services will have reduced services, phone and computer contact on Thursday, September 26^th, beginning at 3pm to close of business (4:30pm). This reduced service is due to planned replacement of computer and phone network switches in the Human Services Building.

During this window of maintenance, staff will have very limited or no ability to reference state systems of record, email, phone services (voicemail will be available, but calls will not be returned until the next day) or other computer databases. The Department of Social Services will continue to be open but will be handling emergencies only on a walk-in basis and will be unable to reference case information and provide answers until the next business day. This maintenance will not affect the other departments in the Human Services Building.

All on-call services for Social Services that typically begin after close of business will begin on the 26^th at 3pm and will run as usual until the building opens again the next day at 8am.

For Child Welfare concerns people should contact the New York State Central Register at: 1-800-342-3720.