Unlocking Automation: A New IDC Report on Automation Standardization

Innovation in automation is transforming what's possible in operational dynamics at an unprecedented pace. For modern enterprises, this shift is not just a technological evolution; it's a strategic imperative. C-suite executives and boardrooms increasingly recognize the potential of technologies like GenAI as powerful tools for enhancing productivity, reducing risk, and optimizing costs.

Integrating GenAI into IT operations, particularly through automation, has become a focal point for organizations striving to stay competitive in a global market.

The automation connection

While the promise of automation is substantial, its benefits can only be fully realized if organizations establish standardized automation practices across both their technology and, in some cases, business operations. Without these standardized processes in place and deployed at scale, the efficiency gains promised by automation may remain out of reach.

Automation has long been a cornerstone of digital infrastructure management, yet many organizations struggle with fragmented, siloed approaches that lead to inefficiencies and higher costs. Emphasizing a modern, standardized approach to automation can not only mitigate these challenges but also drive significant improvements in business outcomes.

Organizations that continue relying on isolated subject matter experts to manage fragmented automation efforts risk missing out on the potential for streamlined operations, self-service processes, and enhanced ROI from both existing and new automation investments. By reducing friction across teams, lowering training costs, and creating a more cohesive operational environment, standardized automation practices pave the way for more effective and widespread automation adoption.

The importance of acting now cannot be overstated. Over the past two decades, the proliferation of isolated automation solutions has created barriers to collaboration, increased the likelihood of unplanned downtime, and led to fragmented processes that slow down revenue-generating services.

Standardization is the new innovation

As the pace of innovation continues to accelerate, the need for a cohesive, standardized approach to automation becomes even more pressing. Organizations that fail to address these issues risk falling behind in a landscape where agility, efficiency, and innovation are key competitive differentiators.

This recent report commissioned by IDC serves as a comprehensive guide for executives looking to navigate the complexities of automation standardization. It outlines best practices for creating a unified automation strategy, from establishing a Center of Excellence (CoE) to fostering cross-functional collaboration and developing change management processes.

By following these guidelines, organizations can overcome the challenges of fragmented automation and position themselves to fully capitalize on the transformative potential of GenAI in driving business success.

In this exclusive IDC report, you will learn:

• How automation can eliminate inefficiencies and unify operations.
• Practical tips for moving your organization toward seamless automation standardization.
• Essential guidance to help fully leverage the power of automation.
• Strategies to save time and money while boosting productivity across the organization.

Download the report and contact us to learn how PagerDuty can help you standardize and scale your automation initiatives today.

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