New Solutions for Suppliers and Merchants with Instacart Business

At Instacart Business, our mission is to empower businesses of all kinds with seamless access to the fresh ingredients, snacks and business supplies they need.

And over the past few months, Instacart Business has not only helped thousands of businesses with a reliable, always-on ordering solution, but we've also started to provide new solutions to help those further up the supply chain- like distributors and suppliers- reach their business clients as well. As we continue to add new business-specific retailers, product features, and delivery options, Instacart Business is committed to being the grocery tech enablement partner for all players for the supply chain, helping business operators navigate day-to-day complexities and ensuring they have the tools they need to keep their business running.

Business-First Product Enhancements

Instacart Business isn't just about what you can order-it's about how you can order it. We're making it easier to get business done thanks to a collection of recently-launched tools that we've crafted especially to address the unique ordering needs of business customers.

• [New!] Instacart+ membership sharing for Instacart Business Accounts- In the last year, more than a million businesses have ordered from Instacart for their business and many have chosen to create a free Business Account to take advantage of business specific features. Businesses that create a business account and who have an active Instacart+ membership can now share with up to five team members, giving other purchasers on your team access to Instacart+ membership benefits like $0 same-day delivery fees on orders of $35+* and 2% credit back on orders of $250+ at the same low $99/year membership fee.
  • Need to share your Instacart+ benefits with more than five team members? If you're part of an organization with a distributed purchasing team, just get in touch with us- we'll put together a customized plan that works for you.

• [New!] Stay compliant and streamline ordering with Order Guides- With the new Order Guides feature, Instacart Business customers can now curate commonly purchased lists of items for faster shopping, share their customized guides with the team members they choose, allowing purchasers to shop directly from guides- taking the guesswork and auditing out of business purchasing.

• [Coming soon!] Streamlined Spend Management via Invoicing- For eligible businesses, we'll soon be launching invoicing capabilities- allowing qualified Instacart Business users to get consolidated monthly billing and deferred payment terms. By aligning payment cycles with revenue streams and reducing the administrative burden of making frequent payments, this flexibility allows businesses to free up cash flow and can even enable strategic investments in inventory or service offering enhancement without risking operational stability. If you're interested in joining our invoicing waitlist, please email us.

• Extensible options for business of all sizes-With multi-seat accounts, business owners can create an organization, seamlessly add and remove purchasers and assign them Admin or Buyer designations- so whether you're a family-owned restaurant that needs to split ordering capabilities among a couple of people, or you're managing a multi-location chain with dozens of designated orderers, it's never been easier to get your business purchasing done collaboratively, keep track of team purchases in one place, and maintain control with all-up spend visibility.

• Tax-exempt ordering, without the manual tax refund- We've expanded seamless tax-exempt purchasing to eligible businesses in 33 states, allowing business owners to streamline their ordering and skip manual tax refunds. Qualified business owners can submit their proof of tax exemption in a few easy clicks. Once verified, eligible taxes will automatically be removed at checkout on qualifying orders.

Finding Success with Instacart Business

Instacart Business has become a critical asset for businesses of all sizes, from helping restaurants and cafes source last-minute ingredients to ensuring that professional offices, day care centers, and medical facilities have the onsite food and beverage solutions they need. And increasingly, many businesses are using Instacart Business to streamline purchasing across multiple locations-saving valuable time and resources.

• Graze Craze, a charcuterie franchise with over 75 locations across the US, now uses Instacart Business for critical ongoing deliveries and fill-in orders. Multi-seat ordering capabilities help the Graze Craze management team gauge ordering needs across multiple locations and purchasing managers, and Instacart's same-day delivery helps save Graze Graze employees get the ingredients they need from their favorite local warehouse retailers without having to make the 45-minute trek there several times each week- giving them valuable time back.
• Home rental platform HVN can now help their guests feel at home when they arrive at their luxury residence with personalized and high-quality grocery deliveries and curated food and beverage packages.

• As part of building new business models for the future, Instacart Business has also partnered with startup-to-watch, Duckbill. Duckbill acts as an executive assistant for your personal life, powered by real human copilots and enhanced by AI. As many daily tasks from members include grocery ordering, meal planning, and shopping for home, beauty, and pets, the two companies collaborated to make Instacart Business available to Duckbill copilots and a solution for all relevant ordering on the platform. The cherry on top: Duckbill members enjoy Instacart+'s free delivery and reduced fees included as part of their membership.

Commercial and Bulk Supplies at Your Fingertips- Now from Distributors, Too

Our relationships with leading business-centric retailers and distributors provide a one-stop marketplace for an unmatched selection of places to shop for businesses of all kinds. From warehouse retailers like Costco Business to foodservice suppliers like Restaurant Depot, CHEF'STORE®, and Gordon Food Service, having a wealth of options means you'll always get the items you need to keep your business running- even when something unexpected happens to your pre-scheduled orders. It's easier than ever to order from an array of retailers- and even distributors- straight from the Instacart app and website.

• [New!] Orderve distributor storefront- This spring, the launch of our first distributor storefront with Gordon Food Service's Orderve has enabled Instacart Business users across 14 markets including Minneapolis, Las Vegas, Philadelphia, and New York, to effortlessly place orders and receive shipments from multiple sources, ensuring that supplies are always within reach.

• [New!] Large quantity purchasing and discounts at restaurant suppliers- With new bulk ordering capabilities- now live at CHEF'STORE® and Restaurant Depot- you'll be able to buy items by the case and get the same bulk purchasing discounts ordering through Instacart as you would if you went to the store, without the hassle of picking up large bulk orders yourself. Instacart Business customers are eligible for special deals, too: customers who purchase from CHEF'STORE via Instacart are eligible for 5% off orders of $300 or more through March 10, 2025.

With technology at the core of our offering, Instacart Business is committed to helping every player in the supply chain with convenient purchasing capabilities, unmatched selection, and flexible contingency plans -no matter what challenges they face. Together with our partners and business clients, we're crafting a future where every link in the supply chain is seamlessly connected.

_{*Images are illustrative and subject to change}