eBay Inc.

11/15/2024 | Press release | Archived content

Canada Post Strike – Update

Update 11/27/24:

As the Canadian Union of Post Workers (CUPW) strike continues and shipments into and out of Canada are delayed, eBay will protect your seller performance:

  • Late Shipment Rate (LSR) defects
  • Valid tracking upload rate
  • Negative or Neutral Feedback if you uploaded tracking before the case was opened and have a physical scan from the carrier
  • Seller initiated cancellations

eBay is also actively updating estimated delivery dates for Canadian buyers and encouraging patience as the situation unfolds.

Smart Ship Tip:eBay sellers are always protected with eBay International Shipping. And, since eBay International Shipping leverages multiple carriers throughout Canada and is not reliant on Canada Post, shipments are being delivered within standard timeframes.

We will update our community as needed, and you can continue to monitor the details on the Canada Post website.

As always, thank you for selling on eBay.

Originally posted 11/15/24:

The Canadian Union of Postal Workers (CUPW) are on strike as of November 15, 2024. This will disrupt normal delivery schedules throughout Canada.

If you use eBay International Shipping, you are automatically protected from late or no delivery claims and your seller performance standards and service metrics won't be affected by international shipping. Any negative or neutral feedback from handling during international transit will be removed from your account.

As eBay International Shipping has the capability to pivot and leverage multiple carriers around the world, eBay anticipates only minor disruptions to eBay International Shipping deliveries in Canada at this time.

If you have already shipped or are shipping directly to Canada, you are protected from late delivery claims as long as you meet your stated handling times.

We are continuing to monitor the situation and will adjust estimated delivery dates for Canadian buyers as needed.

You can monitor updates on the Canada Post website.

As always, thank you for selling on eBay.

The Shipping Team