Lion Group Increases Cabin Crew Readiness for Christmas and New Year Seasons

Dec 16, 2024, 13:36 PM by Lion Air Public Relations

Training for cabin crew is done periodically and intensively so that cabin crew can maintain and improve optimal skills, knowledge and mental readiness, so that customers can experience a safe, comfortable and enjoyable flight experience.

T A N G E R A N G, September 12, 2024- Welcoming Christmas and New Year period (Nataru), Lion Air Group ensures the best readiness for cabin crew to provide excellent service and ensure customer comfort and safety on a busy travel season flight. One of the main steps is to re-training (refreshment/recurrent training) which has been started 3 to 6 months before the peak period of Nataru (Christmas and New Year period).

The training is designed to strengthen the skills and readiness of cabin crew in the face of operational challenges during the holiday season, including facing a surge in customer numbers, ensuring flight safety, and maintaining service quality.

Cabin Crew Reworking Stages

1. Simulation of Security and Safety Procedures

The cabin crew received re-training on flight safety procedures, such as emergency handling, evacuation and the use of safety tools, to ensure the accuracy and speed of the cabin crew's response in the face of the existing situation.

2. Customer Service in the High Season

This training includes effective communication skills, complaint management, and friendly and solufficient service to deliver a pleasant travel experience for all customers.

3. Stress Management and Adaptation

The cabin crew is given training and direction on how to maintain physical and mental health during the busy period, to stay excellent in serving customers.

4. Customer Flow Management

Focus on boarding process efficiency, cabin luggage arrangements, and interaction with customers to reduce potential delays and improve travel comfort.

Commitment to Best Service

Lion Group believes that the readiness of the cabin crew is the key to providing a safe and comfortable flight experience for customers, especially during the Nataru (Christmas and New Year period). With this re-training, the cabin crew is sure to be able to deal with a variety of situations with high professionalism and keep the customer's needs and safety first.

Lion Group wants all customers to feel calm and believe that their journey with Lion Group will be smooth, safe and comfortable, even in the midst of the holiday season.

Lion Group is committed to serving communities with the best safety and comfort standards. With the support of a carefully prepared cabin crew team, we are ready to accompany customer travel at Christmas and New Year special moments.

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