City of Asheville lifts systemwide boil water notice issued after Hurricane Helene

City of Asheville lifts systemwide boil water notice issued after Hurricane Helene

Residents still urged to conserve water

November 19, 2024

ASHEVILLE, N.C.- On November 18, 2024, the City of Asheville Water Resources Department officially lifted the Boil Water Notice first issued after Hurricane Helene. Laboratory results from sampling conducted November 16 and November 17 have confirmed that the water supply is free from contaminants. It is NO longer advised for customers to use bottled water for consumption. Because Water Resources expects an initial increase in demand, customers are encouraged to temporarily avoid large-volume activities like filling bathtubs, watering landscaping, filling swimming pools and taking abnormally long showers. Otherwise, normal usage for consumption (drinking and cooking), hygiene (bathing and handwashing) and dishwashing may resume. Like it was before Helene, it is advisable for customers, especially those with plumbing installed before 1988, to flush your cold water tap for 30 seconds to two minutes before gathering water for consumption. That process should be followed daily. Appliances with filters, such as icemakers and hot water heaters that have been turned off, can be turned back on. Please refer to manufacturer's instructions on restarting those appliances if they were inactive for an extended period. For progress updates on Water Resources' recovery from Helene, visit ashevillenc.gov/helene/water-services-recovery or call 828-251-1122.

Learn more about the City of Asheville's Water Quality Advisories.

Learn more about EPA's Hurricane Helene response activities.

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