FedEx introduces Surround® Monitoring and Intervention Solution in Puerto Rico to Enhance Global Supply Chain Visibility

Federal Express Corporation, the world's largest express transportation company, announces the launch of FedEx Surround® in Puerto Rico. The FedEx Surround® monitoring and intervention tools integrate seamlessly with the company's existing transportation network to give customers across industries, such as healthcare, and high-tech, enhanced visibility, critical updates and proactive monitoring of their shipments.

"The launch of FedEx Surround® in Puerto Rico brings a new level of service to our customers, solidifying our commitment to excellence in pharmaceutical logistics," said Basil Khalil, Vice President of Operations at FedEx Caribbean and Central America. "This technology enables us to provide real-time data about shipment locations and predict potential disruptions, allowing both FedEx and our customers to make informed decisions swiftly to ensure the integrity and timely delivery of highly sensitive shipments."

With three service levels-Select, Preferred, and Premium - the FedEx Surround® offers the following benefits:

Flexibility and Control: near real-time global visibility and predictive analytics through AI and SenseAware ID, providing customers with greater control over their shipments.

Greater Value: Special handling codes (Preferred and Premium) enhance operational capabilities, enabling prioritized boarding, handling, cold chain support, and both in-network and out-of-network interventions.

Peace of Mind: 24x7 expert support ensures proactive monitoring and intervention with dedicated teams at hubs, ramps, and stations, including customized reporting for customers.

Over the past few years, FedEx has been investing in its cold chain infrastructure and logistics solutions to better serve the pharmaceutical industry in Puerto Rico. The company has a state-of-the-art temperature-controlled room at its Ramp of Operations at Luis Muñoz Marín International Airport (SJU), a dedicated space for active containers in its Ramp of Operations at the Aguadilla Airport (BQN), and both of these ramps were recently awarded with the prestigious CEIV Pharma Certification from IATA.

For more information on FedEx Surround® and other innovations, please visit www.fedex.com.