Tulsa Utility Customers Begin Receiving Lead Service Line Notification Letters

1. Home
2. Press Room
3. Tulsa Utility Customers Begin Receiving Lead Service Line Notification Letters - 2024

No further action is required from residents who receive a notification letter; No lead service lines have been found in Tulsa

As part of a required effort of every city and/or water utility in the United States, approximately 130,000 Tulsa utility customers are receiving Lead Service Line Notification Letters this month from the City of Tulsa.

Receiving this letter is NOT an indication that a service line contains lead. Tulsa utility customers who receive this letter should not be alarmed and no further action is required.

Lead Service Line Notification Letters are a requirement from the Environmental Protection Agency (EPA) and any Tulsa utility customer served by a service line of unknown material (mostly older homes) will receive a Lead Service Line Notification Letter. The notification letter is a requirement within the Lead and Copper Rule Revisions (LCRR), which requires water systems across the country to prepare and maintain an inventory of service line materials and to find and remove sources of lead.

As of October 1, 2024, the City has found zero lead service lines requiring replacement. Approximately 130,000 services lines remain that have not been identified. Residents with unknown service line material are receiving a notification letter that their service line is of an "Unknown" material.

As part of the True Reads Program, the City is working through a systematic investigation to categorize service line material to ensure our system is free of lead pipes. Throughout the True Reads program, the City of Tulsa has created an online Lead Service Line Inventory that documents material type for all services, including both the customer and utility sides of the service line. As the True Reads Program continues, the remaining lines will be inspected, and residents will receive a letter annually with an update on their line material once inspection has been completed. More information on True Reads can be found online at www.cityoftulsa.org/TrueReads.

As a reminder, the City of Tulsa will not call customers or demand any sort of payment as part of this process. Residents with questions about the True Reads program can visit www.cityoftulsa.org/TrueReads, call 311, or send an email to [email protected].