American Family dispatches catastrophe team to help customers in Georgia after Hurricane Helene

American Family dispatches catastrophe team to help customers in Georgia after Hurricane Helene

A catastrophe team from American Family Insurance is joining local claim office employees as they help customers following heavy rain and wind from Hurricane Helene. The storm damaged homes and businesses in Georgia and other southern states. Nearly 5,000 claims have already been generated as a result of this weather event across our companies; claims are expected to increase as customers return to their homes.

Catastrophe field adjusters are assisting local claim employees as they contact customers and set up appointments to inspect their property.

American Family's efforts are focused on helping customers in Fulton County, where they can visit a mobile claims site at the address below between 8:00 a.m. and 6:00 p.m. local time:

Home Depot 2450
2450 Cumberland Pkwy
Atlanta, GA 30339

All customers who have claims from storm damage should immediately contact the company's care center or their agent to start their claim. American Family Insurance customers can do that in a number of ways:

• Digitally report the claim via the MyAmFam app or in their MyAccount on amfam.com.
  • Customers can file property or auto claims in the app from anywhere at any time. The claims will be routed directly to the appropriate area for efficient claim handling.
  • Customers will also be able to track their claim's status in the app and see who is handling their claim, details of the claim and other important information.
• Customers can text the word STORM to 26326 (AMFAM) to be sent a link to file their claim quickly and easily from their smartphones. Message and data rates may apply.
• Call the Claims Customer Care Center
  • They can also call our Claims Customer Care Center at 1-800-MYAMFAM (1-800-692-6326). We have trained representatives available 24 hours a day, 7 days a week to help our customers.

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About the American Family Insurance Group
American Family Insurance Group, a mutual holding company based in Madison, Wis., has been serving customers since 1927. We inspire, protect and restore dreams through our insurance products, exceptional service from our agency owners and employees, community investments and creative partnerships. American Family Insurance Group is the nation's 12th-largest property/casualty insurance group, ranking No. 243 on the Fortune 500 list. The Group has a current 'A+' credit rating through AM Best and has distinction as a "Standing the Test of Time" company, which is represented by having an AM Best financial strength rating of 'A' or better for 75 years. The group sells American Family-brand products, primarily through exclusive agency owners in 19 states. The American Family Insurance Group also includes CONNECT, powered by American Family Insurance, The General, Homesiteand Main Street America Insuranceand has approximately 12,000 employees nationwide.