Duke Energy crews restore power for more than 100,000 customers, expects nearly all customers to be restored today

• All OH/KY customers now have an estimated time of restoration

CINCINNATI, OH - As of 10 a.m. ET today, Duke Energy OH/KY's crews restored power for more than 100,000 customers, while nearly 21,000 continue to experience outages as a result of Hurricane Helene.

With a significant number of lineworkers, tree trimmers and other support personnel on the ground working to restore service - the company expects nearly all customers to be restored by tonight. The company will communicate estimated times for restoration directly with any customers who, due to extensive damage in their area, may not be restored tonight.

"Despite the challenging conditions throughout this storm, our crews continue to make very steady progress on restoration," said Clint Carnahan, Duke Energy Midwest storm director. "I want our customers to know we will continue working until every customer is restored."

"We appreciate the patience of our customers as we work through this challenging storm response. Our crews have been out around the clock in challenging and variable conditions and continue to make excellent progress," said Duke Energy Ohio/Kentucky President Amy Spiller. "We have a full complement of crews out in the field - with additional resources that have arrived from other states - that are working and fully engaged to restore power today."

What to do if you are still without power

Outages can be reported online, through the Duke Energy mobile app, by texting OUT to 57801 or by calling 800.228.8485.

The most up-to-date information about restoration efforts can be accessed on Duke Energy's Outage Map or by enrolling in Outage Alerts.

Important safety tips

Duke Energy urges customers to avoid all downed power lines and assume they are energized. Downed lines should be reported to Duke Energy at 800.228.8485.

If a power line falls across a vehicle that you're in, stay in the vehicle. If you MUST get out of the vehicle due to an immediate life-threatening situation, do your best to jump clear of the vehicle and land on both feet. Be sure that no part of your body is touching the vehicle when your feet touch the ground.

More tips on what to do before, during and after a storm can be found at duke-energy.com/safety-and-preparedness/storm-safety.

Duke Energy Ohio/Kentucky

Duke Energy Ohio/Kentucky, a subsidiary of Duke Energy, provides electric service to 900,000 residential, commercial and industrial customers in a 3,000-square-mile service area, and natural gas service to 550,000 customers in a 2,650-square-mile service area, in Ohio and Kentucky.

Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in Charlotte, N.C., is one of America's largest energy holding companies. Its electric utilities serve 8.2 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively own 50,000 megawatts of energy capacity. Its natural gas unit serves 1.6 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky. The company employs 27,600 people.

Contact: John Juech
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